Substitution policy

We recognize that substitutions may be necessary to ensure arrangements are delivered in a timely manner. The utmost care and attention must be given to all orders to ensure the flowers are as similar in style and value as possible to the requested item.

Please note: By placing an order on our website, you agree to accept our “Terms and Conditions” regarding “Substitution” as outlined below. If this is unacceptable, please call us directly at +82 2 585 1495 to discuss your needs.

Our Substitution Policy

It is extremely important to note that floral arrangements are hand made using one of nature’s wonderful gifts. Size, quantity of flowers and color variations may vary from the images on our site. Seasonal and regional conditions affect availability.

Occasionally, substitutions of flowers, plant material, fresh fruit/gourmet products and the containers pictured may be necessary.

If a substitution is required, we follow strict guidelines to maintain the same “look and feel” of the item you have selected.

How do we maintain the same, “look and feel”?

In single-flower arrangements, such as a dozen roses, we will make every attempt to match the flower choice you have selected, but may need to substitute with another color. For example, if you selected 12 Yellow Roses, and Yellow are not available from our local shop on the day you request delivery, another color rose may be delivered.

In mixed floral arrangements, substitutions of flowers types may be required to maintain the same look and feel. For example, if you order a “Spring arrangement” which includes Iris, and the Iris is not available on the day you request delivery, another flower of equal or greater value will be used in the same color theme as the whole arrangement.

In single plant and planter gardens, we will substitute with a plant or plants of equal or greater value. Green plants will be substituted with other green plants and blooming plants will be substituted with other blooming plant material. Color of blooming plants may vary.

In fruit and gourmet baskets, similar seasonal fruit will be substituted. Gourmet product will be substituted with equal or greater value.

photographic props

Please note, photographic props (and props in the foreground or background) such as balloons, cakes, flower stands, Candles, Napkins, Silverware, etc. do not come with your purchase unless it is itemized in the description, such as: Arrangement with balloons or actually placed in the arrangement such as a candle in the center of a flower arrangement.

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