Delivery Policy

Flower-korea.com’s flowers and gifts are individually wrapped or boxed and delivered FREE of CHARGE to South Korea destinations nationwide. Some remote areas such as small islands, sightseeing spots and isolated area are not serviced by our trusted courier. To check if we deliver to your recipient’s area, please call us at 82 2 585 1495 or email us at flower.korea.com@gmail.com.

Shipping and Delivery

Flower-korea.com, in conjunction with our service providers, will attempt to deliver a product on the requested day all over South Korea.

We and our service providers try to not telephone prior to delivering packages but may place phone calls for solid delivery. Making delivery on time is the number one issue to us. We try hand to keep arrival time and do not allow ourselves delayed delivery. So we do a double check every delivery details before starting deliveries to meet arrival time.

Reasons to phone call recipient

Three reasons below might require phone calls to keep delivery time.

  • Not Perfect Address. Ambiguous or incomplete address requires supplement. Or duplicate address may exist. Or some address cannot be founded our GPS map.
  • Nowhere To Release. Lots of persons live alone in South Korea. When recipients are not home, packages had no choices but to be returned to our shop and produce extra charges for keeping, redelivery or taking out from our shop and so on. We do not release flowers at the front of door except getting permission from recipient.
  • Questionable phone numbers. Some phone numbers may not be matched with local address. It means that one of address or phone number is not valid. And international phone numbers need to check whether they work or not.
  • Holiday, Sunday delivery. The more persons go out on weekend and holiday and empty home.
  • University, colleague, resort, countryside, rural areas.

To be a surprise gift

In spite of lots of expected risks we try to undertake surprise delivery when customers request. But we may not keep it by the reasons above. Please refer below conditions for safe surprise gift.

  • Office delivery. When recipients are not at arrival place, one of their colleagues can take packages instead of recipients. In addition, offices are usually located in urban area and easy to be reached.
  • Hotel delivery. We can ask hotel front desk about recipients’ presence over the phone and make delivery.
  • Hospital, wedding hall or funeral service. We normally do a double check with the staffs on delivery condition, presence of recipients, arrival time especially when the delivery time is critical.
  • Proxy for recipient. If you have an assistant by recipients who can inform us delivery information, we don’t need to bother recipients.
  • Apartment or condominium with parcel room. When nobody is at home, we will attach a delivery note on front door and can release packages at parcel room or security office.

Flower-korea.com is not responsible for:

  • Flowers, plants, fruits, meat products and preserved items delivered to incorrect addresses supplied by the sender.
  • Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.
  • Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
  • Product quality problems caused by improper handling by the recipient.

Free shipping offers are valid only on weekday deliveries to addresses within inland and Jeju island of South Korea.

Delivery Information

We will ask you to complete the recipients’ contact details, together with the card message, delivery date and any special instructions on check out procedure. To ensure your order can be dealt with quickly and efficiently, it is important that you provide full postal addresses and contact details. When the address is not correct, we may make a telephone call to the recipient before starting the delivery.

If you are ordering an item for funeral delivery, please specify the required time of delivery in the Delivery Instructions.

Delivery Area & Time

deliver within basic delivery time

Ansan
Changwon
Daejeon (Taejeon)
Incheon
Shiheung

Anyang
Cheonan
Goyang
Jeonju (Cheonju)
Suwon

Bucheon (Pucheon)
Cheongju
Gunpo (Kunp’o)
Seongnam
Uiwang

Busan (Pusan)
Daegu (Taegu)
Gwangju (Kwangju)
Seoul
Ulsan

deliver within from 1 to 2 hours added time on basic delivery time

Andong
Chuncheon
Euijeongbu
Gimhae
Gunpo
Gwangmyeong (Kwangmyeong)
Hwaseong
Jeongeup
Mokpo
Nonsan
Pohang
Sangju
Tongyeong
Yangju
Yeongcheon

Anseong
Dangjin
Gangneung (Kangneong)
Gimje
Gunsan (Kunsan)
Gwangyang (Kwangyang)
Icheon
Jinhae (Chinhae)
Mungyeong
Osan
Pyeongtaek (Songtan)
Seosan
Uijeongbu
Yangsan
Yeongju

Asan
Dongducheon (Tongducheon)
Gihung(Kihung)
Gongju
Guri (Kuri)
Gyeongju (Kyeongju)
Iksan (Iri)
Jinju (Chinju)
Naju
Paju
Sacheon
Sokcho
Wanju
Yeocheon
Yeosu

Boryeong (Poryeong)
Donghae
Gimcheon
Gumi (Kumi)
Gwacheon (Kwacheon)
Gyeongsan
Jecheon (Checheon)
Miryang
Namwon
Pocheon
Samcheok
Suncheon
Wonju
Yeoju
Yongin

other cities & counties – deliver within 5~8 hours

Boeun
Bonghwa
Boseong
Buan
Buyeo
Changnyeong
Cheongdo
Cheongsong
Cheongyang
Cheorwon
Chilgok
Damyang
Danyang
Eumseong
Gangjin
Gapyeong
Geochang
Geoje
Geumsan
Gochang
Goesan

Goheung
Gokseong
Goryeong
Goseong
Gunwi
Gurye
Gwangju (in Gyeonggi)
Hadong
Haenam
Haman
Hampyeong
Hamyang
Hanam
Hapcheon
Hoengseong
Hongcheon
Hongseong
Hwacheon
Hwasun
Imsil
Inje

Jangheung
Jangseong
Jangsu
Jeju (Cheju)
Jeongseon
Jeungpyeong
Jinan
Jincheon
Jindo
Muan
Muju
Namhae
Namyangju (Mikum)
Okcheon
Pyeongchang
Sancheong
Seocheon
Seogwipo
Seongju
Sinan
Sunchang

Taean
Taebaek
Uiryeong
Uiseong
Uljin
Ulleung
Wando
Wanju
Yanggu
Yangpyeong
Yangyang
Yecheon
Yeoncheon
Yeongam
Yeongdeok
Yeongdong
Yeonggwang
Yeongwol
Yeongyang
Yesan

To ensure a NEXT DAY MORNING DELIVERY

Order by 4:00 PM South Korea Time(GMT +9) Monday thru Friday On Saturdays, order by 05:00 PM South Korea time for delivery on Sunday Exceptions to Next Day Delivery: Delivery is may NOT AVAILABLE on Sundays for Seoul and Provincial Destinations.

Time of delivery: WE ARE NOT GUARRANTEE SPECIFIED DELIVERY TIMES OF DAY BUT WE WILL TRY HARD TO KEEP THE TIME AS MUCH AS WE CAN. Deliveries to business addresses will be completed by the end of the business day. Residential deliveries will be completed by 6:00PM.

If the recipient is not available, to honor our satisfaction guarantee, the recipient may be called to schedule delivery. For residential deliveries, if the recipient is not available at the time of delivery, the delivery person may leave the package in a safe place for the recipient to retrieve when they return or attempt delivery the next day. For business deliveries, if the business is closed or not accepting deliveries, delivery will be attempted the next business day.

Delivery on Weekdays and Saturday

Monday to Saturday, excluding Public Holidays: online orders placed BEFORE 2:00 pm for business deliveries and BEFORE 3:00 pm for residential deliveries can generally be delivered the same day. If a Public holiday is selected for delivery your order will automatically be delivered the NEXT business day.

Delivery for Sunday or Public Holidays

To deliver on Sunday or public holidays safely complete ordering one day before. We can make your gifts arrived on time with 100% guarantee. When you order the same day delivery on Sunday or holidays with 80% possibility the gift can be delivery on the same day. When we cannot do the same day delivery on Sunday or holidays your order will automatically be processed the NEXT business day.

Urgent Delivery Requests

If you require urgent delivery on a Business Day, please call us on 82 2 585 1495 or 82 10 9788 5949 any time and notify us of the requirement. Please Note: Additional delivery charges may apply.
If you require urgent delivery during a Sunday or Public Holiday please contact us by telephone on 82 2 585 1495 or 82 10 9788 5949 to placing your order to ensure that delivery time is feasible. Please Note: Additional delivery charges may apply.

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